Mercure Townsville | Townsville | Queensland | Australia

Woolcock Street, 4812 Townsville, Australia

Mercure Townsville

Situated on 11 acres of lush tropical gardens, The Mercure Townsville is a resort-style hotel on the shores of The Lakes. It offers the largest free-form swimming pool in Townsville, a spa pool, a children’s pool and tennis courts. The property is 4km from central Townsville and 2km from Townsville Airport.

The hotel's 162 Queenslander-style rooms are spacious, comfortable and offer a range of modern amenities. Each room features a TV and an en suite bathroom. Some rooms also offer a private balcony. All accommodation includes free onsite parking.

Mercure Townsville is ideally located for visits to the Great Barrier Reef and Magnetic Island, with the the tour desk offering day trip bookings.
Couples particularly like the location — they rated it 8.4 for a two-person trip.


Room choices in Mercure Townsville

Services

Internet WiFi is available in all areas and is free of charge.
Bathroom Toilet paper, Towels, Additional toilet, Bath or shower, Private bathroom, Toilet, Free toiletries, Hairdryer, Shower
Bedroom Linen, Wardrobe or closet, Alarm clock
Outdoors Picnic area, Outdoor furniture, Sun terrace, Garden
Kitchen Electric kettle, Refrigerator
Room Amenities Socket near the bed, Clothes rack
Activities Live sport events (broadcast), Tennis equipment, Tennis court
Media & Technology Flat-screen TV, Cable channels, Radio, Telephone, TV, Pay-per-view channels
Food & Drink Coffee house on site, Fruits Additional charge, Wine/champagne Additional charge, Kid meals Additional charge, Special diet menus (on request), Breakfast in the room, Bar, Restaurant
Parking Free private parking is possible on site (reservation is not needed)., Electric vehicle charging station, Accessible parking
Reception services Invoice provided, Luggage storage, Express check-in/check-out, 24-hour front desk
Entertainment and family services Board games/puzzles
Cleaning services Daily housekeeping, Ironing service Additional charge, Dry cleaning Additional charge, Laundry Additional charge
Business facilities Fax/photocopying Additional charge, Business centre, Meeting/banquet facilities Additional charge
Safety & security Fire extinguishers, CCTV outside property, CCTV in common areas, Smoke alarms, Security alarm, Key card access, Safety deposit box
General Vending machine (snacks), Vending machine (drinks), Designated smoking area, Air conditioning, Wake-up service, Heating, Private entrance, Packed lunches, Family rooms, Ironing facilities, Facilities for disabled guests, Non-smoking rooms, Iron, Wake up service/Alarm clock, Room service
Accessibility Lower bathroom sink, Toilet with grab rails, Wheelchair accessible
2 swimming pools Open all year, Salt-water pool, Shallow end, Swimming pool toys, Pool/beach towels, Sun loungers or beach chairs, Fence around pool, Open all year, Suitable for kids, Shallow end
Wellness Kids' pool, Fitness, Sun umbrellas, Sun loungers or beach chairs
Languages spoken English

Conditions

Check-in From 14:00
Check-out Until 11:00
Cancellation/ prepayment Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.
Children and beds Children of any age are welcome.
No age restriction There is no age requirement for check-in
Pets Pets are not allowed.
Groups When booking more than 7 rooms, different policies and additional supplements may apply.
Accepted payment methods Cash is not accepted Mercure Townsville accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
To consider

Please note, there is a 1.4% credit card surcharge when using a credit card.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

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Is WiFi available at Mercure Townsville?

WiFi is available in all areas and is free of charge.

Is there free parking available at Mercure Townsville?

Free private parking is possible on site (reservation is not needed)., Electric vehicle charging station, Accessible parking

What are the outdoor activities at Mercure Townsville

Picnic area, Outdoor furniture, Sun terrace, Garden

What languages are spoken at Mercure Townsville?

English

What are the general services offered at Mercure Townsville?

Vending machine (snacks), Vending machine (drinks), Designated smoking area, Air conditioning, Wake-up service, Heating, Private entrance, Packed lunches, Family rooms, Ironing facilities, Facilities for disabled guests, Non-smoking rooms, Iron, Wake up service/Alarm clock, Room service

Are pets allowed at Mercure Townsville?

Pets are not allowed.

What is the check-in time at Mercure Townsville?

From 14:00

What is the check-out time at Mercure Townsville?

Until 11:00

100% real reviews of Mercure Townsville

Check the opinions of our clients

9,0
Purpose of trip: Leisure trip
What was the highlight of Mercure Townsville
Wonderful
The front desk staff were excellent.
7,0
Purpose of trip: Leisure trip
What was the highlight of Mercure Townsville
Comfortable, convenient and pleasant.
Lovely gardens and lakeside views
Room was very tired; heavily stained and worn carpets, loose table top. Entire room furnishings and ensuite needing a refresh. Certainly not up to the standard I would expect when paying $224 per night.
9,0
Purpose of trip: Leisure trip
What was the highlight of Mercure Townsville
It was overall very good.
Breakfast was excellent. Room nice, Staff very friendly and helpful.
Paying 'Surcharge' for drinks on a Holiday. Waiting to get served at Bar. Is there some system where people having Breakfast can credit it to their account and pay on leaving, it is very slow with a line of people paying at the Counter.
8,0
Purpose of trip: Leisure trip
What was the highlight of Mercure Townsville
Very Good
Great bar, lovely staff, lobby & exterior design great.
the spa wasn’t warm, same temperature as the pool. no ventilation in our bathroom, main light didn’t work.


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